FREQUENTLY ASKED QUESTIONS


About neatfreak

Product

Customer Service

Organizing

Other

EVERFRESH Probiotic Technology


Answers


About neatfreak

1. Where are neatfreak products available?
neatfreak products are available at retailers throughout Canada, the United States, and globally. Visit our where to buy page for a list of our retail partners

2. Can I buy neatfreak products online?
Yes, we sell online through many online retailers. Visit our where to buy page for a list.

3. Can I buy neatfreak products directly from you?
We do not sell direct to consumers at this time

4. Why did you name the company neatfreak?
neatfreak is about organizing your life. Our name is a name that stands out because it describes the role our customer plays in the life of her family. A strong brand that people can see, remember, and connect with is why we are called neatfreak

5. What’s new at neatfreak?
Here at neatfreak, we love coming up with imaginative solutions that make life easier. Check out our new product on our website. Be sure to come back often to see what we have launched. If you want us to let you know when we get new products, please sign up on the sign up page and our Facebook page: https://www.facebook.com/neatfreakthehomeorganizationcompany 

Products

6. Are the cloth fabric products washable?
We recommend that any of our products be wiped clean with a damp cloth

7. How do I get extra parts?
For extra parts please contact customer service on the contact us page to see the options available

8. Can extra bags be purchased for the laundry sorters where the bags are removable?
Extra bags cannot be purchased for the laundry sorters where bags are removable as the frames are made and tested for the bags they come with

9. I have misplaced the instructions or they are not clear, what can I do?
Please call customer service toll free at 1-888-827-4676 (Canada/US) and we will certainly help. You can also email us from the contact us page

10. I purchased your item and am having trouble assembling it.....can you help?
Please call customer service toll free at 1-888-827-4676 (Canada/US)  and we will certainly help. You can also email us from the contact us page

11. How much weight do your garment racks support?
The product pages on the website state the weight for each style

12. Is there a guarantee/warranty on your products?
We stand by our products. If you are unsatisfied, please feel free to contact us or send us an email at info@neatfreak.com

Customer Service

13. Will I receive a reply back for my e-mail?
We make every effort possible to respond to email requests in a timely manner by return email or telephone voicemail. Please allow 2-4 working days. If you have not received a reply, please be sure to check for the correct email address and that any SPAM blockers your email service may provide are set to accept responses from us.

14. How can I remove my name from your email list?
To remove your name from our email list, simply email us at info@neatfreak.com and let us know

15. How do you use my personal information?
We use your personal information for the reason it was provided and to understand demographics, for instance:
•    To enroll you in contests, programs or offers you request
•    To provide product support and answer your questions
•    To send samples, products and information
•    To analyze the use of our products, services, and sites
•    To understand how you arrived at our site
We do not sell your personal information, or share it with other marketers without your consent. Please visit our privacy page for more information

16. If I have a problem or am not satisfied with your product, whom should I contact for replacement?
If you have product inquiries or require product replacement, please contact customer service through the contact us page

17. How long do replacement parts take to arrive?
Please allow 3-6 weeks for delivery of replacement items if they are available

Organizing

18. How does closetMAX work? How do I know what to buy?
closetMAX helps organize your wardrobe, doubles your hanging space, and arranges your closet using the many different configurations of hanging shelves and bars. It is so EASY! Mix and MAX combinations. Visit our closetMAX page for product selection. Download the How to closetMAX pamphlet

19. I want to organize my closet where do I start? What do I need to buy?
To organize your closet, start by taking everything out and sorting it – in piles works if you define them as family, acquaintances and strangers. Who wants to have strangers in their closets? Then measure your closet. Assess whether you will require a double hanging bar for shirts and pants/skirts, hanging shelves for t-shirts and sweaters or shoes. ClosetMAX is a fantastic system that will help you organize your closet in style but with function!

20. I have a ton of shoes, what is the best shoe rack to buy?
We have a variety of shoe racks to chose from, from freestanding, stackable, to over the door. Check out our shoe organization page to find the best one for you

21. How can I store my family’s scarves and mitts? I want to have access to them on a daily basis in the winter
There are many solutions to storing your family’s scarves and mitts. Perhaps closetMAX small or large drawers, or an over the door organizer. We also have bins and containers. Take a look on the website for solutions

22. How can I organize my junk/stuff under my bathroom cabinets? I.e.: Hair dryer/flat irons, shampoos, personal items, hair spray, extra toothbrushes all the little junk.
We have stackable shelves and under the sink organizers that would work well to organize the stuff under your bathroom sink. Check out our neat Stuff section of our website

23. Do you have a solution for storing my belts?    
Try mounting hooks on the inside of your closet for your belts. Check out our Hangers & Hook section

Other

24. I have a great product idea and want to speak with someone in product development or marketing....whom can I speak with?
If you have a product idea, we would love to hear from you! Please contact us or call us toll free 1-888-827-4676 (Canada/US) or email us at info@neatfreak.com

25. I would like to inquire about a career at neatfreak.....whom can I speak with?
neatfreak is a great place to work! Please contact us or call us toll free 1-888-827-4676 (Canada/US) or email us at info@neatfreak.com Only those being considered will be contacted. Thank-you for your interest

26. We are a home organization specialty retailer interested in your products.....whom can I speak with?
We want to hear from you. Please contact us or call us toll free 1-888-827-4676 (Canada/US) or email us at info@neatfreak.com

27. Do you sell neatfreak memorabilia?
We do not sell neatfreak memorabilia

EVERFRESH Probiotic Technology

28. How does it work?
EVERFRESH™ utilizes an innovative patented technology for odor prevention that sets it apart from other products and solutions. At the heart of EVERFRESH™ is a beneficial microbe system that actually digests the typical organic material that cause odor and converts that into water and carbon dioxide. The  natural solution, nature’s most efficient friendly microbes produce powerful and beneficial probiotics similar to ones in yogurt, cheese and beer.

29. How quickly does it work?
EVERFRESH™ microbes are exceptionally efficient and effective, and they work immediately and for the life of your product

30. How is the technology applied to the products?
The EVERFRESH™ method permanently bonds the beneficial enzymes onto various fabric surfaces. EVERFRESH™ permanently bonds 100, 000, 000 friendly microbes to every square inch of fabric

31. Is it safe?
Yes. The technology has been thoroughly tested and proven safe for people and pets. The technology is not new. It has been successfully in use for 10 years in carpet and underpadding. Friendly microbes are also all around us. Nature’s most efficient, friendly microbes produce powerful and beneficial probiotics similar to ones in yogurt, cheese and beer. They remove biodegradable waste from rivers, streams, lakes and soil – They are nature’s recyclers.

32. Is it durable?
It is durable and self-renewing. EVERFRESH™ microbes are exceptionally efficient and effective, and they work immediately and for the life of your product

33. What products should be avoided?
Anti-microbial and anti-bacterial agents found in some cleaners will harm the beneficial bacteria on the fabric. Products containing these agents or other pesticides and bleaches must not be applied

34. Will disinfectants affect the performance of these systems?
Yes. If disinfectant is used in conjunction with EVERFRESH™ it will kill the microbe- generating bacteria, and render the treatment useless

35. Is it effective?
Yes. EVERFRESH™ will control odors for the life of the product

36. Does the odor removal effect last?
Yes. EVERFRESH™ will control odors for the useful life of the product. These microbes are self-activating, self-renewing, multiply and increase over time to fight odor

37. Is it proven?
The technology is not new. It has been successfully in use for 10 years in carpet and underpadding. Friendly microbes are also all around us. Nature’s most efficient, friendly microbes produce powerful and beneficial probiotics similar to ones in yogurt, cheese and beer. They remove biodegradable waste from rivers, streams, lakes and soil – They are nature’s recyclers. EVERFRESH™ is naturally non-polluting and completely safe for people and pets – Emits no volatile organic compounds (VOCs) – No perfumes or masking agents –    Measured emissions were undetectable – Meets Carpet and Rug Institute’s Green Label Plus certification program

38. What is the difference between EVERFRESH™ and others on the market? I.e. microban, agion,
antibacterial, antimicrobial?

Unlike the popular antimicrobials/antibacterials which are regulated pesticides and silver ion technology is a heavy metal, EVERFRESH™ is the natural green solution that prevents odor